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Alert 2.4.4.3
  • Accounts & Passwords
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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus-Wide Login (CWL)
  • Enhanced Systems Access Management (eSAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Multi-factor Authentication (MFA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Events
  • System Design, Planning and Installation

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Professional Media Production
  • Studio Spaces

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Advanced Research Computing
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Research Information Systems
  • Robotic Process Automation (RPA)
  • Student Information Service Centre (SISC)
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • Workday (HR, Finance, Payroll and Student Information System)

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop Support Services

  • Desktop and Laptop Setup and Support
  • Remote Access to Labs
  • Software Licensing
  • University Endpoint Management Service
  • Windows 10 Servicing
  • Windows 11 Upgrades

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail Sentry
  • Mailing Lists
  • Microsoft Planner
  • Microsoft Teams
  • Microsoft Whiteboard
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • DirectNet
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Network Time Protocol
  • Physical Cable Installation
  • ResNet
  • Subdomain Registration
  • Transmogrifier
  • UBC/Shaw Cable TV
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • Hybrid Cloud Service
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop Support ServicesDesktop Support Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
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    Get Status Updates on IT Enterprise Services
    Visit the Status Page for the operational state of our enterprise servicesLearn more

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Microsoft 365 at UBC

UBC IT Status Page

The Integrated Service Centre

Information Security Office

Canvas Info

Service Bulletins

Apr

28

Marine Drive Student Residence (SRMD01) Network Switch...

Apr

28

Marine Drive Student Residence (SRMD01) Network Switch...

Apr

28

Okanagan Campus Science Building Network Hardware Upgr...

Apr

28

University Computer Management System (UCMS) Maintenan...

IT Maintenance Schedule
All Service Bulletins

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RT @UBC_ARC: Attn researchers, scientists, and data enthusiasts! Dive into the realm of databases and revolutionize your researc… https://t.co/CEuc0qlnUo 2 years 6 months ago

RT @UBC_ARC: Using #UBCARC Sockeye?  Join our 2-part workshop on June 26 & 28, 1-2:30pm Researchers will learn job submission an… https://t.co/6KM4Z7wc1L 2 years 6 months ago

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UBC IT Alerts

Alert 2.4.4.3
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 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

UBC Cybersecurity Team Cracks the Code and Claims Victory at BCNET CTF

We’re thrilled to announce that UBC’s cybersecurity team has taken first place at the 2025 BCNET Cybersecurity Capture the Flag (CTF) competition — demonstrating incredible technical skill, creativity, and teamwork.

Read More ›

Other UBC IT News

BCNET CONNECT Conference is coming up April 1-3!

BCNET is next week from April 1-3, 2025! We want to wish all attending an insightful experience filled with new learning, valuable...

Read More ›
Introducing the Student Email Migration to Microsoft Exchange Online

As part of UBC’s ongoing transition to Microsoft 365, we are excited to announce the migration of all active students to...

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2024 UBC IT Year in Review

Every year, the UBC IT team rises to new challenges and delivers remarkable results—and 2024 was no exception. This year, we launched...

Read More ›
UBC’s Tom Power wins award for AI-powered security innovation

UBC’s Security Operations team recently celebrated a notable achievement: Tom Power, a member of the team, received an award from...

Read More ›
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